Sales Support Manager

Sales Support Manager – John Crane (Slough)

This role’s purpose is to help strengthen John Crane’s global presence for Dry Gas Seal and Turbo products via management of the Slough Turbomachinery AM commercial team and support of the regional end user and first fit teams on a global basis to drive maximum long term sales growth & profitability.

The team manage the “front end” of the Dry Gas Seal (DGS) after market business out of Slough. Their primary responsibility is to support our global sales team with quotations including technical/commercial support relating to activities such as DGS Refurbishment, spare seals, retrofits, spare parts and parts rework for our global service centre network. The team are also responsible to ensure incoming orders are inline with what we quoted and all requirements of the order are clearly defined so they can be handed over to the operational order execution team to execute and deliver the order.

The key responsibilities for the role are as follows –

• Manages team of DGS techno-commercial experts (Product Specialists) in Slough/MG that constitute the commercial team which manage the “front end” (bid and order acceptance) for the Centre of Excellence.
• Support Turbo BDMs, global projects team and sales reps in larger projects and frame agreements including management of multi-site bidding for the same and in preparation of strategic business cases.
• Execute price strategy, create price guidelines and tools and monitor price realization and market share through won lost reporting.
• Provide commercial support and guidance to the local teams and account managers for DGS business.
• Lead order team responsible for managing intercompany orders from receipt from sales to handover to operations.
• Manage departmental procedures, adherence to, optimisation and audits.
• Manage key customers directly on site visits in the absence of local sales team or in supporting function.
• Support development of marketing, training and other enablement materials to support sales and other strategic initiatives.
• Actively maintain DGS global installed base and other datasets as needed.
• Facilitate and manage site visits for sales team.
• Manage metrics for area of responsibility inline with global corporate requirements.
• Preparation of monthly management reports on above topics.
• Order intake and associated sales forecast.
• Timely execution of high quality bids & order receipt to handover stage.
• Departmental Procedures (Control and Development).
• Departmental Team Development & succession planning.

The ideal candidate will have the following skills/experience –

• At least 5+ years tenure in a commercial sales support role
• Expert knowledge of Dry Gas Seals markets, applications, and customers or experience within engineering/manufacturing
• Experience in leading multi disciplined and/or cultural diverse teams in a global organisation
• Highly entrepreneurial with strong customer development experience
• Excellent communicator with strong influencing & collaboration skills
• Ability to deliver our solutions and manage complex problems with high level brief

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 15,000 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.