**** You must have a background in working in a educational establishment ******
Introduction
A leading provider of Education ICT solutions is seeking a Principal field Engineer to join the managed service team.
The organisation brings together a team with over seventy-five years of collective experience, specialising in consultancy, infrastructure services, network development, and managed support services for educational establishments in the UK.
Key Tasks and Responsibilities:
- Engage in a variety of client site visits, supporting onsite teams with technical expertise.
- Provide advice and guidance on projects and system enhancements for client benefit.
- Take ownership of a group of client sites, managing all technical issues on site.
- Serve as the escalation point for technical issues, liaising with senior team members as needed.
- Deliver the highest level of technical expertise to client networks, utilizing best practices.
- Address an agreed job/task list during client site visits.
- Identify growth areas from a technical and engineering perspective and escalate to the account manager.
- Mentor onsite Network Managers and Engineers, assisting in their professional development.
- Communicate technical information effectively, both verbally and in writing, tailored to the audience.
- Respond to emergency call outs as required, sometimes beyond normal duty hours.
- Cover for absent engineers as needed.
- Assist the helpdesk team with escalated issues, particularly where you have site-specific knowledge.
- Handle incoming issues professionally and courteously.
- Take ownership of issues/tickets, managing them methodically.
- Conduct thorough diagnostics with end users to resolve issues/tickets.
- Keep the Service Manager updated on ongoing issues and progress at the end of each day.
- Support sites with their daily and weekly checks as required.
- Scope requirements for client projects, working with Technical Heads and Account Managers to identify setups and goals.
- Participate in the Technical Advisory Group to suggest new systems and standardise implementations across client sites.
- Lead engineering projects for client sites, providing detailed scopes of work and designs.
- Delegate tasks to team members on site to ensure project completion on time.
- Work with the account manager to ensure all equipment is correct and maintain client relations as the face of the project.
- Self-regulate work and tasks effectively.
- Undertake any other tasks deemed appropriate by Technical Management or Company Directors.
- Travel to client sites is required; efforts will be made to minimize travel time and stay within the area. Occasionally, work outside the area may be necessary, with provided accommodations.
Qualifications and Skills:
- Hands-on experience with wired and wireless networking, switches, virtual environments, firewalls, web filtering, and advanced troubleshooting.
- GCSE Grade 5 or above in Maths and English.
- A-Level, BTEC, NVQ, or T-Level in a relevant subject.
- Preferred industry qualifications within IT, such as Microsoft, Cisco, Aruba, or Apple.
- 4-5 years’ experience in an IT support environment.
- Ability to troubleshoot and diagnose issues to determine root causes.
- Excellent communication skills with the ability to provide feedback to stakeholders at all levels.
- Solid understanding of wired and wireless networks and devices.
- Ability to work independently and as part of a team under pressure.
- Impeccable attention to detail and commitment to quality.
- Experience in the education sector is desirable but not essential.
- Interpersonal skills sufficient to assist non-technical users of IT.
- Ability to assess and re-prioritize workloads when circumstances or demands change.
- Initiative and proactive problem-solving abilities.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work on diverse and challenging projects.
- Exposure to a variety of clients.
- Chance to contribute to company success and growth.
- Death in Service benefit.
- Company pension scheme.
- 25 days annual leave (not including Bank Holidays), increasing with length of service.
- Employee benefits and assistance programs.